Refund policy

Return and Refund Policy

1. Return Rights

Frasa Winery offers its customers the option to return products purchased within 14 days of receipt, provided that:

  • The products have not been opened, used, or damaged.
  • The products are returned in their original packaging.

2. Return Process

To initiate a return, please follow these steps:

  1. Contact us at [insert email] to express your intent to return the product.
  2. You will receive instructions for the return shipment.
  3. Ensure that the product is securely packaged to prevent damage during transport.
  4. Send the product to the address provided.

The shipping costs for returning the product are borne by the customer, unless the return is due to an error on our part (e.g., defective product or not as ordered).

3. Refunds

Once we receive the return and verify that the products meet the return conditions listed above, we will proceed with a refund using the same payment method used for the purchase within 14 business days. We will inform you by email once the refund has been processed.

If the returned product does not comply with the return conditions (e.g., product opened or damaged), we will not be able to accept the return and no refund will be possible. In this case, the product can be returned to the customer at their expense.

4. Damaged or Defective Products

If you receive damaged or defective products, please contact customer service immediately at [insert email]. You may be eligible for a return, replacement, or full refund.

5. Customer Service

For any questions or concerns about our return and refund policy, please contact us:

  • Email: vinifrasa@gmail.com
  • Address: Azienda Vitivinicola Fratelli Carlo e Luca Frasa, Strada di Morasco 13, CH - 6772 Rodi Fiesso